If you are an entrepreneur attempting to work "virtually" you most likely have a few resources you depend on to get business done…and then there are times when you are completely lost and confused - How to send that big file? How to simplify social networking? How to keep track of contacts and customers? -

"Tech Divas" Donna Baxter and Kirsten Womack have authored "199 Online Tools," a virtual bible of websites and resources available to online entrepreneurs to help them build and grow their businesses. Read more


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Filed under Virtual Office Toolbox by JS.
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Knowing the profit potential of your product or service, you have established your ecommerce business. Now, what do you need to get paid by a client?

Did you know you can ask your virtual assistant to set up a shopping cart for you, and integrate it with your website?

Here are some must-haves: a means for customers to purchase or to collect orders–a shopping cart; a way to process the orders and to collect the money–a merchant account; and a system to generate more orders using marketing tools. Read more


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Filed under Virtual Office Toolbox by CBK.
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In April, 2008 during Small Business Week, the Small Business Administration will recognize extraordinary small business owners for contributions that their businesses have made to communities, to society, or the national economy.

Small business owners in all fifty states and Washington, DC are eligible to enter. The award categories this year include:

Small Business Person of the Year
SBA Young Entrepreneur of the Year
Phoenix Awards (for disaster recovery)
Women In Business Champion of the Year
Small Business Journalist of the Year
Minority Small Business Champion of the Year
State Small Business Person of the Year

… and many others.

For a listing of SBA offices and phone numbers nationwide, visit the SBA Small Business of the Year Nomination Guidelines at this Link.


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istock_000004073644small.jpgMost small business owners do not differentiate between their roles as "leader" and "manager" of their venture. But according to Ken Blanchard, author of "The One Minute Manager," leadership is nearly the opposite of management. In an article entitled "Develop Leadership Skills To Secure Small Business" in the Terra Haute News, a small business owner must understand the difference between leadership and management, and develop skills in both areas to ensure business success.

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istock_000004073644small.jpgWhen considering a plan for an online business, a virtual entrepreneur needs to remember that clients live in an offline world. The website www.vatraining.com suggests that a comprehensive marketing plan for a should include reaching clients and promoting the website through media and venues other than the internet.

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In the Virtual Work World, what is "local" vs. "global"?
RAMtech "REMOTE" Computer Services focuses its repair and troubleshooting expertise in the "virtual tech" marketplace geared toward helping home and small business users optimize, maintain, and fix their computer equipment as though the tech were "sitting right in front of their computer!" Read more


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"XYZ Widgets, hold on please," the listless voice on the phone repeats for the hundredth time today. Is this what your prospective clients hear when they call for information about your product?

Doing business in the virtual world, many of us will never meet our clients face to face. As a result, the voice that represents your company on the phone becomes the "face" of your business.

Clients greeted with an energetic, positive attitude will have a different perception about your businesses than they would if greeted by a frazzled, negative or bored individual or worse, placed directly on hold. Read more


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Filed under Virtual Office Toolbox by Linda.
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At the first sign of customer resistance, many owners immediately drop their prices for their goods or services.

Art Sobczak's article "10 Tips for Successful Negotiating By Phone" suggests effective ways to satisfy your customers, without giving away the store. Here, in brief, are his suggestions:

1) Define Your Negotiables Other Than Price - Moving up delivery dates, extending warranties and throwing in an additional product are all low-cost ways to give the customer added value, without eroding your bottom line.

2) Analyze Your Strength, Their Needs - Before you pick up the phone, list the needs involved. What you now your customer wants, what you have, and what you want. Although the customer may try to knock down your price, you are in a position of strength because only you have exactly the product that customer wants. Read more


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