Giving Your Business a Voice: How Phone Manner Affects Your Business

"XYZ Widgets, hold on please," the listless voice on the phone repeats for the hundredth time today. Is this what your prospective clients hear when they call for information about your product?

Doing business in the virtual world, many of us will never meet our clients face to face. As a result, the voice that represents your company on the phone becomes the "face" of your business.

Clients greeted with an energetic, positive attitude will have a different perception about your businesses than they would if greeted by a frazzled, negative or bored individual or worse, placed directly on hold.

Productivity Coach Lorraine Pirihi in her article "Boost Your Business – Pay Attention To The Phone," on, advises that although most owners are overwhelming busy operating their businesses, it is essential that they pay attention to the way in which their representatives answer the phone.

"How can we change your life today?" This was the way in which a client Ms. Pirihi was researching answered the phone.

Although this may sound canned or over-the-top to some, the author's perception was that this business was different, and the services would be superior to other businesses offering similar services. Ms. Pirihi advises business owners to try something different to increase their productivity – "if you continue doing the same things, you'll get the same results and if you do something different, you'll get different results."

For more, read the article here at

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Filed under Virtual Office Toolbox by Linda.
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